FAQ
What is a quick release Collar?
A "quick release" collar is a dog collar with a buckle, usually nylon or plastic, that pops open when the sides of the buckle are pressed. The buckle on this type of collar is often referred to as a "side-release" or "snap on" dog collar. A quick release collar is the ideal choice for those that want a perfect fit, unlike the irregular fit of a traditional buckle collar. A quick release dog collar is also lightweight and comfortable for your dog.
What is a Martingale Collar?
A martingale collar is a specialty collar that is used with narrow-headed dogs that can wriggle out of traditional buckle collars when on leash. Martingale collars are also good for use in leash training. The action of the martingale, which tightens around your dog's neck when he/she pulls when on leash, is what prevents your dog from slipping/backing out of the collar. It is also know as a "no-slip," "limited slip," and 'soft-choke" collar. You can learn more about our martingale collars on our Guide to Fitting Martingale Collars page.
What Type of Collar is best for my dog/puppy?
That's a tough one to answer because every dog is different - however it all boils down to three factors: breed, lifestyle and behavior. These factors will determine what type of collar will work best for your dog. Check out our blog article, Guide to choosing the Right Puppy Collar for more information.
How do I select the correct size collar for my dog?
The most accurate way of getting the proper fit for your dogs collar is to measure his/her neck with a soft measuring tape. Another way is to use a strip of paper, and mark the length with a pen/pencil, and then lay the marked paper against a straight rule or ruler. Always remember to add 2 inches to accommodate for hair growth, weight changes, etc.
If your dog is a puppy, add several more inches for growth. You will still likely need an "adult" collar when your pup reaches 4-6 months or so. The larger the breed, the sooner you will need a larger collar for your growing pup!
How do I select the right color collar for my dog?
Shopping for colors that look good on your dog are not much different than shopping for colors that suit humans. It's all about the color of their coat. We offer a great guide to choosing the best collar for your dog's coat in our blog article, "What Color Dog Collar Should I Choose for My Dog?"
How long will it take to get my order once placed?
Most of our products are in stock.* Orders received before 9 AM are shipped the same day, and orders received after that are shipped the next business day. Our standard shipping option takes 2 - 6 days, so regardless of where you live in the US, you should have your order within a weeks time. International orders take a bit longer. Visit our Shipping & Returns page for further details on shipping options and delivery times.
*Custom made orders, select step-in harnesses, and all ID tags take a few more days to process.
How are The Artful Canine collars different from other dog collars?
Well, for one, we are the manufacturer of the products we sell. That's why we offer a limited 1-year guarantee - we are confident that our collars will last a long time for most dogs. Our collars are a unique combination of features like durability, beauty, comfort, etc. Maybe of our designs are exclusive, none of which can be found through any other seller, online or off. It's our mission to offer fresh new designs, so we are always moving out the old to make way for new. We also offer the biggest selection of coordinating products in every manner of size, so you will be sure to find something that suits almost any dog.
Got a question we haven't covered?
Feel free to email us at customerservice@theartfulcanine.com and we'll get back to you within 24 hours.